Frequently Asked Questions
How much does it cost to ride GoLine?
One of the best things about GoLine is that it’s completely fare-free. That’s right—there’s no cost to ride any of our regularly scheduled routes.
How do I know which bus to take?
You have several easy options. You can use our route maps and schedules, Google Maps, Apple Maps, the TransLoc app, visit our website, or simply give our Customer Care team a call. We’re always happy to help you figure out the best route.
Do I need a reservation for GoLine?
No reservation is needed. GoLine operates on fixed routes and schedules, so just arrive at your bus stop a few minutes before the scheduled arrival time.
What is Community Coach?
Think of Community Coach as GoLine’s door-to-door service. It’s a shared-ride transportation program designed for people who qualify under the Americans with Disabilities Act or other transportation assistance programs and need a little extra help getting where they need to go.
How do I qualify for Community Coach?
The first step is completing an application, which is available on our website. Once it’s reviewed, we’ll determine eligibility and help you get started if you qualify.
How far ahead do I need to schedule a ride?
The earlier you schedule, the better, but we do accept same-day reservations whenever possible.
Can I bring groceries, a walker or wheelchair?
Absolutely. Grocery bags, walkers, wheelchairs, scooters and other approved mobility devices are all welcome. Our drivers are happy to assist you with boarding and securing mobility equipment, although they aren’t able to carry items into your home.
What happens if my ride is running late?
Traffic, weather and other unexpected situations can occasionally affect schedules. If you’re concerned about a delayed GoLine bus or Community Coach trip, give Customer Service a call and we’ll be happy to help.
Are service animals allowed?
Yes. Service animals are always welcome on both GoLine and Community Coach vehicles.
Can I bring my bicycle?
You sure can! Every GoLine bus is equipped with a bike rack on the front of the vehicle, so your bicycle can travel right along with you. (The bike rack accommodates “regular” bikes, not e-bikes.)
What is Meals on Wheels?
Meals on Wheels is so much more than food delivery. It’s a program that provides nutritious meals to older adults who can no longer safely shop for or prepare meals on their own—but just as importantly, it provides a friendly face and a daily wellness check. For many of our clients, that volunteer may be the only person they see all day.
Who is eligible?
Meals on Wheels is available to Indian River County residents who are age 60 and older or homebound—meaning it’s difficult or challenging for them to consistently prepare nutritious meals. Some clients qualify for funded meals through public funding, while others choose our private-pay option. If someone isn’t sure where they fit, our case managers are happy to walk them through the process.
How do I qualify?
For publicly funded meals, the first step is a phone screening through the Area Agency on Aging by calling (866) 684-5885. After that, our team completes an assessment to determine eligibility. If you are able to private pay, please call us directly at 772-569-0760 to set up meal delivery.
How often are meals delivered?
Most of our clients receive meals Monday through Friday, and many also receive frozen meals to cover the weekend. We can talk through different delivery schedules to find what works best for each individual.
What kind of meals are served?
Every meal is planned by registered dietitians and nutrition professionals to meet the dietary needs of older adults. Meals include a protein, vegetables, fruit, grains and milk, while meeting both state and federal nutrition guidelines. They’re designed to be balanced, nutritious and easy to enjoy.
Can you accommodate for special diets?
Yes. We offer several meal modifications, including mechanically chopped and pureed meals, vegetarian options, meals without pork, beef or poultry, and accommodation for certain major food allergies. We’ll discuss dietary needs during the intake process to determine the best option.
Can I choose my meals?
Not at this time. Our menus are carefully planned by registered dietitians and rotate on a quarterly schedule, so individual meal selection isn’t available. That helps us provide nutritious meals efficiently while serving hundreds of clients throughout the county.
What time are meals delivered?
Meals are typically delivered between 10:00 a.m. and 2:00 p.m. each weekday.
Do I have to receive meals every day?
No. Some people receive meals every weekday, while others only need service on certain days. We’ll work with you to develop a schedule that fits your needs.
What happens if I’m not home?
For food safety, meals need to be handed directly to the client or an approved caregiver, neighbor or family member. In some situations, clients give us permission to place the meal inside the home, such as in the refrigerator or on the kitchen counter. We are not able to leave them outside or in a cooler. We’ll work with you ahead of time to determine the safest arrangement.
What if I have a doctor’s appointment?
If you know you’ll be away, we simply ask for 48 hours’ notice whenever possible so we can pause that day’s delivery. For last minute appointments, please give us a quick call. It not only saves a meal—it also lets us know you’re safe.
Can the meals be frozen?
Our hot meals are intended to be enjoyed on the day they’re delivered. However, if you choose to freeze a freshly delivered meal, it should be frozen promptly following safe food handling practices. Frozen meals that have already been thawed should not be refrozen.
How soon can service begin?
Once we’ve completed the intake process, most clients can begin receiving meals within about 48 hours, depending on weekends and holidays.
How much does Meals on Wheels cost?
For those who don’t qualify for funded meals, we offer a private-pay option. The program begins with an $80 deposit that covers the first ten meals, and additional meals are $8 each. After that, billing is handled monthly.
How can I refer someone?
Referrals can come from just about anyone—the individual, a family member, a physician, a hospital, a social worker, or even a concerned neighbor. Just contact our office and ask to speak with one of our case managers. We’ll take it from there.
Do volunteers only deliver meals?
Our volunteers deliver meals, but they’re also delivering kindness, conversation and a wellness check. They’re trained to notice if something seems out of the ordinary and can alert our staff if a client may need additional help. For many people we serve, that daily visit is just as important as the meal itself.
Who can attend DayAway?
DayAway serves adults age 18 and older who can no longer be left home safely on their own or who are living with physical or cognitive challenges. Many of our participants have conditions such as Alzheimer’s disease, dementia or Parkinson’s, while others are recovering from a stroke or managing chronic medical conditions.
What kinds of needs do you support?
We support individuals living with memory loss, dementia, Parkinson’s disease and many other physical and cognitive conditions. Participants do need to be able to bear their own weight and transfer with minimal assistance so we can provide safe care for everyone.
What do participants do all day?
Every participant has a personalized activity plan based on their interests, hobbies and life experiences. That could include exercise classes, music, dancing, arts and crafts, games, outdoor activities and much more. The goal is to keep both the mind and body engaged while having fun.
What are your hours?
Our Vero Beach location is open Monday through Friday from 7:30 a.m. until 5:30 p.m.
Our Sebastian location is open Monday through Friday from 8:30 a.m. until 4:30 p.m.
We’re closed on major holidays.
Do you provide transportation?
Yes. Transportation coordination is available, particularly for participants with dementia-related needs. Our staff can discuss the options that are available for your loved one.
Are meals included?
Yes! Participants receive a hot lunch along with snacks throughout the day, and our staff is happy to assist anyone who needs help eating.
How much does DayAway cost?
We offer several options to fit different schedules.
- Hourly care is $15 per hour with a three-hour minimum. (Jan 4, 2027 prices will increase to $16 a hour)
- A full day is capped at $70. (Jan 4, 2027 prices will increase to $75 a day)
- Our weekly rate is $275 when paid in advance. (Jan 4, 2027 prices will increase to $300 a week)
We also accept Long-Term Care Medicaid, several state and federal funding programs, and limited scholarships are available for qualifying participants.
Is your staff trained to care for people with dementia?
Yes. Our team receives specialized training to care for individuals living with Alzheimer’s disease, dementia and other memory disorders. Providing compassionate, person-centered care is at the heart of everything we do.
Can medications be given during the day?
Yes. We have licensed nursing staff on site who can administer medications when authorized by a physician.
Can you help someone who is incontinent?
Yes. Our staff provides respectful assistance with toileting and personal care for participants who need that extra support.
Is the building secure?
Yes. Safety is one of our highest priorities. Participants are assessed for wandering risks, and our centers have security measures and supervision in place to help keep everyone safe throughout the day.
Can someone attend only a few days each week?
Yes. Many families choose part-time schedules that work around appointments or caregiving needs. Participants can attend hourly, daily or on a regular weekly schedule.
The only thing we don’t offer is drop-in care without prior enrollment.
How do I get started?
The first step is contacting us to schedule a tour or request an application packet. Before attending, we’ll need a physician assessment form completed so we can make sure DayAway is the right fit and develop the best care plan for your loved one.
Can a caregiver stay with their loved one during the day?
DayAway is designed to provide caregivers with a true opportunity to recharge while their loved one is engaged in a safe, supervised environment. Because of that, family members and hired caregivers do not stay with participants during the program. Our trained staff provides all of the care and supervision throughout the day.
What are In-Home Services?
Our In-Home Services program is designed to help older adults remain safe and independent in the comfort of their own homes. After an assessment with one of our case managers, we create a personalized care plan based on each person’s needs.
What kinds of services are available?
Services vary from person to person but can include light housekeeping, meal preparation, errands, assistance with personal care, respite care for caregivers, emergency alert systems, certain medical supplies, pest control and several other supportive services. The goal is simple—to help people stay safely at home for as long as possible.
How do I qualify?
Like several of our programs, eligibility begins with a screening through the Area Agency on Aging at (866) 684-5885, followed by an assessment with one of our Case Managers to determine which services are appropriate.
Is there a cost?
Some clients qualify for assistance at little or no cost, while others may have a co-pay based on income. Your case manager will explain all costs before services begin so there are no surprises.
Where do the caregivers come from?
Our caregivers are employed through licensed provider agencies that partner with Senior Resource Association. Every caregiver is trained, undergoes a Level 2 background screening, and receives ongoing education throughout the year. Clients are also given the opportunity to choose from our approved provider partners, so they have a voice in who provides their care.
What is Public Guardianship?
Public Guardianship serves adults who have been determined by the court to need a guardian but don’t have a qualified family member or friend who is willing or able to serve. These individuals are typically considered indigent by the court, meaning they have limited financial resources. Through state funding, Senior Resource Association’s Public Guardianship Program ensures these vulnerable adults have someone to advocate for their well-being, manage important decisions, and help protect their rights and interests
What is Private Guardianship?
Private Guardianship provides the same court-appointed decision-making and advocacy services for individuals who have the financial resources to pay for guardianship services. Fees are billed to the ward’s estate and must be reviewed and approved by the court. Like our Public Guardianship Program, the focus is always on acting in the ward’s best interest and helping ensure their medical, financial, and personal needs are met.
Can I become the guardian for a family member? How does that work?
In many cases, yes. Family members or friends can petition the court to become a guardian. The process involves working with an attorney to file the appropriate legal paperwork, completing a state-required 8-hour guardian education course, and going through the court process. Every situation is unique, so it’s a good idea to speak with an attorney who specializes in guardianship law to understand what is required.
How much does it cost to establish a guardianship?
The cost varies depending on the attorney and the complexity of the case, but establishing a guardianship typically costs several thousand dollars in legal and court fees. If you’re considering guardianship for a loved one, an attorney can provide a better estimate based on your specific circumstances.
Does Senior Resource Association provide hands-on care for its wards?
No. Our guardians don’t provide physical or personal care such as bathing, dressing, or medical care. Instead, they serve as court-appointed decision-makers and advocates, helping ensure each ward’s medical, financial, legal, and personal needs are being addressed. When hands-on care is needed, the guardian works to arrange those services through appropriate care providers.
How long does it take to establish a guardianship?
Every case is different, but the process typically takes between three and six months. Guardianship involves several legal steps, including court filings, medical evaluations, investigations, and hearings. Because the court is making decisions that affect a person’s legal rights and independence, the process is intentionally thorough to protect everyone involved.
Can someone have a Power of Attorney or Health Care Surrogate and still need a guardian?
Sometimes, yes—but once the court appoints a legal guardian, any existing Power of Attorney or Health Care Surrogate is no longer valid. Because guardianship removes certain legal rights, it’s considered a last resort. Before anyone petitions the court for guardianship, less restrictive options—such as a Power of Attorney or Health Care Surrogate—should always be explored first.
How does the Guardianship Program get paid?
It depends on the type of guardianship.
For individuals in our Public Guardianship Program, the program receives state funding to provide guardianship services. These individuals are considered indigent by the court, and they do not pay the guardian. Their own income and assets, if any, are used only for their personal care and living expenses, with the guardian managing those resources on their behalf.
For individuals in our Private Guardianship Program, guardianship services are billed to the ward on an hourly basis. Any fees must be reviewed and approved by the court to ensure they are appropriate and in the ward’s best interest.
