Senior Resource Association’s Community Coach service provides door-to-door transportation for eligible riders with no other means of transportation. Riders can travel to medical appointments, shopping, entertainment venues, and more, offering convenient and affordable transportation. Community Coach operates as a shared-ride service that makes stops along the way to your destination.

We prioritize accessibility and safety and fully accommodate seniors who use wheelchairs, walkers, canes, service animals, and other mobility aids. Personal care attendants accompanying riders can travel at no cost, but they must register with our eligibility specialists and have the same reservation as the passenger.

Eligibility

INSTRUCTIONS FOR COMPLETING THIS APPLICATION:  Please complete all parts of this application in order to be considered for multiple programs.

Once a completed application is submitted, an applicant’s eligibility will be determined within 21 business days.  If a determination is not made within the 21 days, the applicant will be deemed eligible for services for the extended duration of the application review.  The applicant will remain eligible for services unless the application is denied. Applicants do have the right to appeal the decisions made by the Eligibility Department.  Please contact the department for further appeal process information.

Applications are processed in the order they are received.  Processing may take 7 to 21 business days from day of receipt to complete.

Step 1 of 4

Part 1 General Rider Information

Name(Required)
Do you have Medicaid?(Required)
Do you have Medicare?(Required)
Address(Required)
MM slash DD slash YYYY
Gender(Required)

Emergency Contact Info

Emergency Contact 1 - Name

Emergency Contact 2 - Name
A. Please indicate if you use one or more of the following mobility aids and/or equipment listed below:(Required)
*Note: The Community Coach is able to accommodate wheelchairs up to 30 inches wide and 48 inches long. The maximum weight limit is 800lbs (200lbs more than the average of 600lbs).
B. Do you require the assistance of a Personal Care Attendant (PCA)?(Required)
(A PCA is a person who must travel with you to assist with your daily life functions).
C. Can you be left unattended?
D. Do you need information provided to you in an alternative format?(Required)
If yes, please indicate which alternative format is preferred:

Reservations

Community Coach operates on a demand-response basis, meaning reservations are required and must be made in advance. Non-emergency medical visits take priority, and availability is first-come, first-served. This ensures that seniors can rely on the service for their essential transportation needs, fostering independence and enabling them to access the resources they need when they need them.

Registered riders, reserve your seat by calling 772.569.0903 or email transit@sramail.org.

Hours of Operation

Monday – Friday: 6 a.m. – 7 p.m.

Saturday: 8 a.m. – 5 p.m.

Community Coach does not operate on Thanksgiving, Christmas, or New Year’s Day

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